Below, you’ll find our regular IT service packages, designed to meet a variety of business needs. If you don’t find a package that fits your specific requirements or need a custom quote:
📩 Contact us via the contact form or simply send us an email, and we’ll be happy to provide a tailored solution that aligns with your business needs! 🚀
This pricing structure balances affordability for small businesses while ensuring scalability for larger enterprises.
IT Support & Service Desk Packages
To provide flexible and scalable IT support, here’s a structured tier-based pricing model, including hourly rates, response times, and additional benefits.
🔹 IT Support Packages
| Package | Features | Monthly Price | Hourly Rate (Extra Hours) |
|---|---|---|---|
| 1️⃣ Basic IT Support (For Small Businesses & Startups) | ✅ Helpdesk support (Level 1) ✅ Password resets & basic troubleshooting ✅ Software & email setup (Microsoft 365, Google Workspace) ✅ Remote assistance during business hours ❌ No on-site support | €499/month (up to 10 hours) | €50/hour |
| 2️⃣ Standard IT Support (For Growing Businesses & SMEs) | ✅ Everything in Basic, plus: ✅ Network & hardware troubleshooting (Level 2) ✅ Security updates & patch management ✅ SLA response time: 4 hours ✅ Limited on-site support (2 visits/month) | €999/month (up to 20 hours) | €70/hour |
| 3️⃣ Advanced IT Support (For Mid-Sized & Enterprise Businesses) | ✅ Everything in Standard, plus: ✅ Server & cloud management (Azure, AWS, VMware) ✅ Cybersecurity monitoring & risk management ✅ SLA response time: 2 hours ✅ On-site support (4 visits/month) | €1,999/month (up to 40 hours) | €90/hour |
| 4️⃣ Enterprise IT Support (For Large Organizations & Critical Operations) | ✅ Everything in Advanced, plus: ✅ 24/7 support with emergency escalation ✅ Dedicated IT consultant & strategic planning ✅ Custom IT solutions & automation ✅ SLA response time: 1 hour ✅ Unlimited on-site support (as required) | €4,999/month (unlimited hours) | €120/hour |
Why Choose Us?
✅ Flexible plans tailored to your business size and needs
✅ Certified IT professionals ensuring expert-level support
✅ Proactive security & monitoring to prevent downtime
✅ Remote & on-site support for maximum convenience
✅ Scalable solutions as your business grows
🔹 Additional On-Demand IT Support Pricing
- Emergency IT Support (Outside Business Hours) – €150/hour
- On-Site Visit (Non-Contract Customers) – €200 per visit
- One-Time IT Audit & Health Check – €499